Support ticket triage and deflection grounded in product knowledge
- Problem
- Support teams drown in low-complexity tickets while high-complexity ones sit. Knowledge base and ticket history are separate silos.
- Solution
- A Support Triage Agent grounded in product docs, runbooks, and past resolutions, drafting responses and escalating what matters.
- Outcome
- Measurable deflection rate on common questions and faster first-response time on genuinely hard tickets.
